Privacy Policy

Effective Date: [June 2025]

Welcome to Fabicare Garment Servicing Industry (“Fabicare”, “we”, “our”, or “us”). This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our services, including our website https://fabicare.org and communication services through WhatsApp Cloud API.

Please read this Privacy Policy carefully. By using our services, you agree to the practices described here.

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1. Information We Collect

We collect the following types of information:

a) Personal Information

• Name
• Contact number
• Email address
• Delivery address
• Clothing preferences or service history
• WhatsApp number (used for order communication and notifications)

b) Order and Usage Data

• Details of garments serviced
• Payment and billing information
• Pickup and delivery records
• Communication history with our support (including via WhatsApp)

c) Automatically Collected Information

• IP address
• Browser type and version
• Device type and OS
• Referring URL

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2. Use of WhatsApp Cloud API

We use WhatsApp Cloud API to:

• Send service confirmations, reminders, and delivery updates
• Provide customer support
• Share invoices and feedback forms
• Notify you of promotions or important updates (only with consent)

Your WhatsApp number is used solely for these purposes. No unsolicited promotional messages will be sent without your opt-in.

Note: WhatsApp Cloud API is a Meta platform service. Messages sent through the API may be processed by Meta Platforms, Inc. under its own privacy policy.

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3. How We Use Your Information

We use your data to:

• Fulfill and manage service orders
• Provide customer support
• Send transaction-related messages (SMS/Email/WhatsApp)
• Improve our website and customer experience
• Maintain legal and accounting records
• Conduct marketing and service-related updates (with consent)

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4. Legal Basis for Processing

We process your personal information based on:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Our legitimate interest in providing quality services

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5. Sharing Your Information

We do not sell your data. We may share your data with:

• Delivery and logistics partners
• Payment gateways
• Meta/WhatsApp Cloud API for message delivery
• IT service providers (for hosting, analytics, backups)
• Government/law enforcement (only if required under applicable law)

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6. Data Retention

We retain your information as long as necessary for:

• Service fulfillment
• Legal and compliance obligations
• Resolving disputes
• Maintaining service history (unless requested for deletion)

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7. Data Security

We implement appropriate security measures including:

• SSL encryption
• Secure server infrastructure
• Access controls
• WhatsApp Cloud API encryption (as provided by Meta)

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8. Your Rights

You have the right to:

• Access, correct, or delete your data
• Withdraw consent (e.g., unsubscribe from WhatsApp messages)
• Object to processing
• Lodge a complaint with a data protection authority (if applicable)

To exercise your rights, please email: support@fabicare.org

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9. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal data from minors.

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10. Third-Party Links

Our website or WhatsApp messages may contain links to third-party sites. We are not responsible for their privacy practices. Please read their policies separately.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

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12. Contact Us

For any questions or concerns about this policy or your data:

Fabicare Garment Servicing Industry
Website: https://fabicare.org
Email: support@fabicare.org
WhatsApp: [+91-98518 51451]